1. General

These Terms and Conditions apply to all purchases made through the website licraft.shop. By placing an order with us, you agree to be bound by these terms.

Licraft supplies pottery equipment and related products including kilns, pottery wheels, and accessories.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

2. Products and Availability

All products displayed on our website are subject to availability.

Some items are stocked in New Zealand, while others may be shipped directly from our factory suppliers. Delivery times may vary depending on the product and location.

We reserve the right to discontinue or change product specifications without notice.

3. Pricing

All prices are listed in New Zealand Dollars (NZD) unless stated otherwise.

Prices may change without notice. However, the price charged will be the price displayed at the time the order is confirmed.

Shipping costs may be added at checkout where applicable.

4. Orders

When you place an order directly to us or from our TradeMe store, you will receive an order confirmation. This confirmation does not guarantee acceptance of the order.

Licraft reserves the right to cancel or refuse any order if:

• The product is unavailable

• There is an error in pricing or description

• Payment cannot be verified

If payment has already been made, we will issue a full refund.

5. Payment

We accept payment via methods available on our website at checkout.

Orders may not be processed until full payment has been received.

6. Shipping and Delivery

Products may be shipped either:

• From our stock within New Zealand, or

• Directly from our factory suppliers

Delivery times may vary depending on location and product availability.

Licraft is not responsible for delays caused by shipping companies, customs processing, or unforeseen circumstances.

7. Returns and Refunds

If you receive a damaged or faulty product, please contact us within 7 days of receiving the item.

Where applicable, we will:

• Repair the product

• Replace the product

• Provide a refund

Returns must be approved before sending items back. Products must be returned in original condition where possible.

8. Warranty

Some products may include a manufacturer’s warranty. Warranty details will vary depending on the product.

Warranty does not cover:

• Normal wear and tear

• Improper installation

• Misuse or modification of the product

9. Consumer Guarantees

Nothing in these Terms and Conditions limits your rights under the New Zealand Consumer Guarantees Act 1993.

10. Liability

Licraft is not liable for any indirect, incidental, or consequential damages arising from the use of our products.

Customers are responsible for ensuring products such as kilns and electrical equipment are installed by a qualified professional.

11. Privacy

Any personal information collected through licraft.shop will only be used for order processing and communication with customers.

We will not sell or share your information with third parties except where necessary to process your order.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Licraft
Website: licraft.shop
Email: licraftnz@gmail.com